DFD

Privacy Policy

Last updated: March 6, 2026

1. Introduction

Direct Fleet Dispatch ("we," "us," or "our") operates the website directfleetdispatch.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you contact us, request a quote, or fill out a form on our website. This information may include:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Shipping and freight details
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide quotes
  • To match you with appropriate carriers for your freight
  • To communicate with you about our services
  • To improve our website and services
  • To analyze website usage and trends
  • To comply with legal obligations
  • To prevent fraud and ensure security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files placed on your device. We use:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Functional cookies: Remember your preferences and settings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

5. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our services. These third parties have their own privacy policies governing how they use such information. Third-party services we may use include:

  • Google Analytics: Web analytics service that tracks and reports website traffic.
  • Google Search Console: Helps us monitor and maintain our site's presence in Google Search results.

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, provided those parties agree to keep your information confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Quote requests and contact form submissions are retained for up to 24 months after your last interaction with us. After this period, your data is securely deleted or anonymized.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

8. Data Security

We implement commercially reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure hosting infrastructure, and access controls limiting who can view your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (CCPA & GDPR)

California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have the right to:

  • Know what personal information we have collected about you
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you are a resident of the European Economic Area, you have certain data protection rights under GDPR, including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

10. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us: